People are a hotel’s value, which might not have been recognised by many in the past, however, it is rapidly changing within the current competitive job market.

Our training courses are not only the source of knowledge and practical tips which help boost hotel revenue and increase customers’ satisfaction, but also create opportunities for your staff to get involved in the hotel business for the long term.

Do not hesitate to see the IRH in-house training courses on offer. This is the first complex training programme for hotel staff available in the Polish market. The in-house training courses are conducted by hotel trade professionals and trainers, and our lecturers are practising hoteliers with vast teaching experience.

We have trained several thousand of hotel staff in numerous hotels in Poland, including hotel chains, such as Scandic, Campanile and Focus.

Our training courses include amongst others:

Customer service
For the hotel workers from departments responsible for direct contact with customers, such as: reception, sales and marketing, conferences, catering, housekeeping, health and beauty

Sales and marketing services
For the hotel workers dealing with sales, such as reception desk and booking services, marketing, sales, catering, health and beauty

Work techniques and organisation
For all-departmental hotel staff

Do not hesitate to improve or build on your qualifications with the IRH in-house training courses! We have conducted numerous training courses with independent hotels and chains with operational standards and procedures set (incl. Gromada, Campanile, Scandic). We also train within the customer service area out of the hotel industry. A series of training courses concerning the highest standards of customer service from IRH has been bought by, among others, Mercedes Benz Polska. Recommendations from previous courses can be obtained on request.

Detailed information concerning in-house training courses can be obtained from:
Ewa Behrendt
mobile +48 537 137 437
e-mail: [email protected]